Refund Policy
Last updated: October 28, 2026
Video pass restoration
Each generation reserves one pass. If the provider confirms a failed render, the pass is restored once to your Google account’s balance on this site. A slow render or temporary connection issue is still checked before a final status is recorded.
Payment refund requests
Restoring a video pass does not return money to your payment method. For duplicate charges, an undelivered purchase, or another billing issue, email hello@iphonekupi.video with your Stripe receipt and, if available, the job ID. Do not send card details. We review requests individually; applicable consumer rights remain unaffected.
Completed videos and AI results
AI results vary and may not exactly match the reference or uploaded identity. Download and review the available sample before buying. Contact support if your delivered file cannot be played or downloaded.
Your account and receipt
Purchases belong to your Google account on this site. Sign in with the same account to recover passes and your video library on another device. Photo drafts stay in the browser where you selected them. Save your receipt for billing support.